Citizen App Guide

How to use the Sampark Connect citizen app

A simple, step-by-step guide — from creating your account to reporting a civic problem, finding government schemes, making festival greetings, and more.

🌐 Available in मराठी हिंदी English

Getting Started — Language, Registration & Login

When you first open Sampark Connect, the app walks you through a short welcome: you pick the language you're most comfortable reading (Marathi, Hindi or English), see a couple of quick intro screens, and then either create your account or sign in. Everything is done with your mobile number and a one-time password (OTP) sent by SMS — there is no password to remember. Once you're signed in, the app remembers you, so next time it opens straight to the home screen.

  1. 1

    Open the app and wait for the welcome screen

    When you tap the Sampark Connect icon, you first see the app's logo on a plain background for a second or two. If you have never signed in, the app then moves on its own to the welcome (onboarding) screens. If you have signed in before, it takes you straight to the home screen and you can skip the rest of these steps.

  2. 2

    Choose your language

    The first welcome screen shows a globe symbol and three choices, stacked top to bottom: मराठी (Marathi), हिंदी (Hindi) and English. Each choice shows the language in its own script with the English name below. Tap the one you want. A tick mark appears on it, and the app automatically moves to the next screen. From this point on, all the text in the app is shown in the language you picked. You cannot swipe past this screen — you must tap a language to continue.

  3. 3

    Read the two intro screens

    Next you see two short information screens: one about reporting civic problems quickly, and one about finding government schemes and help. Tap the 'Next' button at the bottom to move forward. If you'd rather go straight ahead, tap 'Skip'. On the final intro screen the button reads 'Get Started' — tap it to reach the sign-in screen.

  4. 4

    On the sign-in screen, choose to create an account

    You arrive at the 'Sign In' screen, which has a shield symbol at the top. If this is your first time, look at the bottom for the line 'Don't have an account?' and tap 'Create account' next to it. This opens the registration form. (If you already have an account, stay on this screen — see the 'Signing back in' steps below.)

  5. 5

    Fill in your registration details

    On the registration form, fill the boxes from top to bottom: Full name (you can type, or tap the small microphone to speak it); Mobile number (your 10-digit phone number — this is where your OTP will be sent); Date of Birth (tap to open a calendar and pick your birth date — your age is shown automatically); Gender (choose Male, Female or Other); Address (type or use the microphone). Your town/nagarpalika is already fixed and shown with a small lock symbol — you don't need to change it. Then choose your Prabhag (ward) from the drop-down list. Voter ID and Referral code are optional — fill them only if you have them.

  6. 6

    Tick the two confirmation boxes

    Near the bottom, tick the box confirming your voter details are correct, and tick the box agreeing to the terms. Both boxes must be ticked before you can continue.

  7. 7

    Tap 'Send OTP' and enter the code

    Tap the 'Send OTP' button at the bottom. The app sends a one-time password by SMS to the mobile number you typed. An OTP box appears; type the code from the SMS. If you entered the wrong number, tap 'Edit details' to go back and fix it without losing what you typed. If the code doesn't arrive, wait for the countdown to finish and tap 'Resend OTP'.

  8. 8

    Verify and finish creating your account

    Once you've typed the OTP, tap 'Verify & Create Account'. If the code is correct, your account is created and you're taken straight into the app's home screen. You're now registered and signed in.

  9. 9

    Signing back in later

    If you already have an account, on the 'Sign In' screen type your registered 10-digit mobile number and tap 'Send OTP'. An OTP is sent to your phone by SMS. Type the code into the OTP box and tap 'Verify & Sign In' to enter the app. Tap 'Change number' if you typed the wrong phone, or 'Resend OTP' (after the short countdown) if the code doesn't arrive.

What you can do

Choose your language (Marathi, Hindi, English)On first use you pick your preferred language from three cards. The whole app immediately switches to that language, and your choice is remembered for next time.
Welcome intro screensTwo short screens introduce what the app is for — reporting civic issues and finding government schemes — with 'Next', 'Skip' and 'Get Started' buttons to move through them.
Create an account (registration)A simple form collects your name, mobile number, date of birth, gender, address, ward (prabhag), and optional voter ID and referral code. Your town is already set for you and locked.
Voice typing (dictation)The Full name and Address boxes have a small microphone button, so you can speak instead of type — helpful if typing is difficult.
Automatic age from date of birthWhen you pick your birth date on the calendar, the app shows your age next to it so you can confirm it looks right. Future dates cannot be chosen.
Ward / Prabhag selectionYou choose your ward from a drop-down list of wards in your town, so the app can connect you to the right local leaders and officers.
OTP (one-time password) verificationInstead of a password, the app sends a short code by SMS to your mobile number. You enter that code to prove the number is yours, both when registering and when signing in.
Resend OTP with countdownIf your code doesn't arrive, a 'Resend OTP' option becomes available after a short countdown, so you can request a fresh code.
Edit / change numberIf you mistype your phone number, you can go back and correct it — 'Edit details' on registration or 'Change number' on sign-in — without starting over.
Sign back in with just your mobile numberReturning users sign in using only their registered mobile number and an SMS code — no password needed.
Stay signed inOnce you've signed in, the app opens straight to the home screen the next time, so you don't have to log in every time.
Helpful tips
  • Use the same mobile number every time — it's how the app finds your account and sends your login code.
  • Keep your phone nearby when registering or signing in, because the OTP code arrives by SMS and you'll need to type it in.
  • If the code doesn't come immediately, wait a few seconds — the 'Resend OTP' button becomes available after a short countdown.
  • Voter ID and Referral code are optional; you can leave them blank if you don't have them.
  • Pick the correct Prabhag (ward) — it decides which local leaders and officers your complaints and contacts are linked to.
  • You can pick a different language later; your first choice is only a starting point and is saved for next time.
  • Your town/nagarpalika is fixed by the app (shown with a lock) — you don't need to, and can't, change it during registration.

Home Screen & Getting Around

The Home screen is the first thing you see when you open Sampark Connect. It greets you by name, shows your prabhag (ward), and gives you one-tap shortcuts to everything you need: reporting a problem, talking to the Bhau voice helper, checking welfare schemes, reading local updates, and tracking complaints you have already filed. A bar along the bottom of the screen lets you jump between the main sections at any time, and a bell at the top opens your notifications inbox.

  1. 1

    Start at the greeting bar (top of Home)

    The orange band at the very top shows your first name and a friendly greeting, your profile photo (or your initials if you have not added a photo), and your prabhag/ward name next to a small location pin. This confirms you are signed in as yourself and in the right area.

  2. 2

    Open your notifications with the bell

    Tap the bell icon in the top-right corner of the orange band. If there is a small dot on the bell, you have unread updates waiting. This opens your Notifications inbox.

  3. 3

    Talk to Bhau, the voice helper

    Just below the greeting is a green card with a microphone. Tap it to open Bhau, the in-app assistant you can ask questions to. The same helper is always reachable from the glowing microphone button in the centre of the bottom bar.

  4. 4

    Report a problem

    Tap the large red 'Report' card in the Quick Services area to start filing a civic complaint (for example a water, road, or garbage issue). This is the main action most people come to the app for.

  5. 5

    Use the quick shortcut tiles

    Under the report card are smaller tiles: Schemes (welfare schemes), a Help/assistance tile, and Emergency, followed by tiles for Updates, Events, Posters, and Help & FAQ. Tap any tile to jump straight to that section.

  6. 6

    Check the progress of your complaints

    Scroll down to the complaint status area. Three counters show how many of your complaints Need Action, are In Progress, and are Resolved. Tap a counter to see that group, tap 'View all' to see every complaint, or tap a recent complaint card to open its full details.

  7. 7

    Read the latest local update

    Near the bottom of Home, the 'Local Update' card shows the newest announcement from your municipality. Tap it (or 'See more') to read all announcements.

  8. 8

    Move between sections using the bottom bar

    The bar fixed at the bottom has Home, Complaints, the Bhau microphone (centre), Schemes, and Profile. Tap any one to switch. The section you are currently in is highlighted. Tapping the section you are already in takes you back to the top of it.

  9. 9

    Pull down to refresh

    On the Home screen (and in Notifications), drag the screen downward and release to reload the latest information from the server.

What you can do

Personal greeting headerA warm, coloured banner at the top showing your first name, a greeting, your profile photo or initials, and your prabhag/ward name with a location pin, so you can see at a glance that you are signed in and in the correct area.
Notifications bell with unread dotA bell in the top-right corner that opens your notifications inbox. A small dot appears on it whenever you have unread updates.
Bhau voice helper shortcutA green microphone card near the top of Home (also a glowing microphone button in the centre of the bottom bar) that opens Bhau, the in-app assistant you can ask questions to.
Resolved in your area carouselA picture strip that slides on its own, showing before-and-after photos of complaints that have been fixed around the municipality, with a 'Resolved' badge, the prabhag number, and the category. Tapping a card opens a shareable before/after image. This showcase only appears when there are fixed complaints to show, and may be turned off by the administration.
Birthday greeting cardA colourful celebration card that appears only on your birthday. Tapping it opens a special birthday wish screen. It stays hidden on every other day.
Report a problem cardA prominent red card in the Quick Services area that starts the flow to file a new civic complaint.
Quick action tilesOne-tap shortcuts to the app's main services: Schemes (welfare schemes), a Help/assistance request, Emergency, plus Updates (announcements), Events, Posters, and Help & FAQ.
Complaint status countersThree tappable counters showing how many of your complaints Need Action, are In Progress, and are Resolved. Tapping one opens your complaints filtered to that group.
Recent complaints previewCards for your two most recent complaints, each showing its status, title, location, complaint number, and how long ago it was filed or updated. Tapping a card opens the full complaint. A friendly empty message appears if you have not filed any yet.
Latest local update cardA card showing the newest municipal announcement, with its image (or a stylised placeholder), author, time, and a short preview. Tapping it opens the full announcements list.
Pull-to-refreshDragging the Home screen or the Notifications list downward reloads the latest information from the server.
Bottom navigation barA fixed bar with five destinations — Home, Complaints, the central Bhau microphone, Schemes, and Profile — that lets you switch sections anytime. The current section is highlighted, and re-tapping it returns you to the top of that section.
Notifications inboxA dedicated screen listing your updates grouped by Today, Yesterday, and Earlier (newest first), with a summary banner at the top. Each tile is colour-coded by importance, and tapping one marks it read and takes you straight to the related item (a complaint, scheme, announcement, event, or the Bhau helper).
Mark all readA 'Mark all read' button in the notifications top bar that clears every unread update at once. An orange count badge shows how many are still unread.
Helpful tips
  • The small dot on the bell (and the orange dots inside the notifications list) simply mean 'unread' — open a notification, or use 'Mark all read', to clear them.
  • The 'Resolved in your area' picture strip moves by itself; you do not need to swipe it. You can still swipe it manually if you want to look back.
  • The three complaint counters are shortcuts — tap 'Needs Action' or 'In Progress' to see complaints still being worked on, and 'Resolved' to see finished ones.
  • If a screen looks out of date, pull it down and let go to refresh.
  • Tapping the section you are already on in the bottom bar scrolls you back to its start — handy if you have scrolled far down.
  • The Bhau microphone is available from two places: the green card on Home and the round button in the middle of the bottom bar.
  • If notifications fail to load, a 'Try again' button appears — tap it once your internet is back.

Civic Complaints — File & Track

This is the heart of the app: report a local civic problem (a pothole, water leak, uncollected garbage, broken street light, and so on) to your Nagarpalika, then follow it all the way to resolution. You attach a photo and pin the exact spot so officials know where to go, watch each stage on a live progress timeline, and rate the work once it's fixed.

  1. 1

    Open the new-complaint form

    Go to the My Complaints screen and tap the round orange '+' button in the bottom-right corner. This opens the 'File a Complaint' form.

  2. 2

    Choose the type of problem

    Under 'The Issue', you'll see a grid of categories set up by your municipality (for example Roads, Water, Garbage, Street Lights, Health). Tap the one that fits — the selected tile turns orange. Picking a category is required.

  3. 3

    Enter the address

    In the Address box, type where the problem is (a landmark, road or area name). If you'd rather speak than type, tap the small microphone icon in the box and say it aloud. You need to enter at least a few words.

  4. 4

    Pin the exact spot on the map

    Tap the map card to open the full-screen map. Drag the map so the red pin sits right on the problem spot, or tap 'Use my location' to jump to where you are standing (allow location access if asked). Tap 'Confirm'. The card then shows a small map with your pin and its coordinates — tap it again anytime to change the spot. A pin is required.

  5. 5

    Add a photo

    Tap the photo box, then choose 'Camera' to take a fresh picture or 'Gallery' to pick one you already have. The photo appears with a small 'X' to remove it and a 'Replace' button to swap it. A photo is required — it's the proof officials use to see the problem.

  6. 6

    Describe the problem

    In the Description box, explain the issue in a sentence or two (up to 500 characters). You can tap the microphone to dictate it instead of typing. A short description of at least a few words is required.

  7. 7

    Submit the complaint

    Tap the 'Submit' button at the bottom. The app first uploads your photo (the button reads 'Uploading photo…') and then files the complaint ('Submitting…'). If anything is missing, a red message tells you exactly what to fix.

  8. 8

    Note your complaint number

    A green success screen with a tick confirms your complaint is filed and shows its reference number (like #CMP-…). From here tap 'Track Status' to watch its progress right away, or 'Home' to return to the home screen.

  9. 9

    See all your complaints

    Open 'My Complaints' to view every report you've filed, newest first. Use the 'All', 'Pending' and 'Resolved' tabs at the top to filter them (each tab shows a count). Pull the list down to refresh it. Every card shows the current status, the date, the location and the complaint number.

  10. 10

    Follow the progress timeline

    Tap any complaint to open its tracker. It shows the current status, your photo, and a step-by-step timeline — Reported, Assigned, In Progress, Resolved — with the time each stage happened and any note from the official. If an official is handling it, you'll also see their name, and a deadline note if one has been set.

  11. 11

    Edit while it's still pending

    As long as no official has picked up your complaint yet, an 'Edit' button lets you change the category, address, map pin, photo or description. Once someone starts working on it, editing locks — you'll see a notice — but you can still follow its progress.

  12. 12

    Rate the resolution once it's fixed

    When a complaint is marked 'Resolved', open it and tap 'Rate this resolution'. Choose 1 to 5 stars, add an optional comment (you can dictate it), and tap Submit. If you've already rated it, your stars and comment are pre-filled so you can update them.

What you can do

Category pickerA grid of problem types provided by your municipality (Roads, Water, Garbage, Street Lights, Health and more), each with its own icon. Tap one to select it.
Voice dictationA microphone icon inside the address, description and feedback boxes lets you speak your text instead of typing — helpful if typing in Marathi/Hindi/English is slow for you.
Map location pickerA full-screen map where you drag the view under a fixed red pin to mark the exact spot. A 'Use my location' button centres it on your current GPS position.
Photo attachmentAttach one photo taken with the camera or chosen from your gallery. You can replace or remove it before submitting. A photo is required on every complaint.
Complaint number & confirmationAfter submitting, a success screen confirms the complaint and gives you a reference number (like #CMP-…) to identify and track it later.
My Complaints list with filtersAll your reports in one place, newest first, filterable by All, Pending or Resolved, with pull-to-refresh.
Status badgesEach complaint shows a clear coloured status: Pending/Needs Action, Assigned, In Progress (with a spinning icon), Resolved, Reopened or Rejected.
Resolution timelineInside a complaint, a vertical timeline shows Reported, Assigned, In Progress and Resolved stages, each ticked off with a time and any note the official added. A rejected complaint shows a Rejected step with the reason.
Before/After photosOnce a complaint is resolved, if the field team uploaded a proof photo, the tracker shows your original 'Before' photo next to their 'After' photo, side by side.
Full-screen photo zoomTap any complaint photo to open it full-screen and pinch to zoom in for a closer look.
Assigned handler cardWhen an official is assigned, their name is shown so you know who is on your case. There is no direct call button here — follow-up is meant to go through your Prabhag (ward) leader.
Deadline noteFor complaints not yet resolved, a note may show whether the fix is on track, due within 24 hours, or overdue.
Edit a pending complaintChange the category, address, map pin, photo or description while the complaint is still unassigned. Editing locks automatically once an official picks it up.
Feedback & star ratingRate a resolved complaint from 1 to 5 stars with an optional comment. Ratings can be updated later if you change your mind.
Helpful tips
  • To file a complaint you must fill in everything: pick a category, enter an address, drop a map pin, add a photo, and write a short description. If you miss one, the Submit button shows a red message telling you what's needed.
  • Tap the microphone icons to speak your address, description or feedback instead of typing.
  • Write down or remember your complaint number (#CMP-…) so you can find and refer to it later.
  • You can only change a complaint before an official picks it up. After that it locks, but you can still watch its progress on the timeline.
  • The tracker doesn't show the officer's phone number — for any follow-up, reach out to your Prabhag (ward) leader.
  • Pull down on the complaints list or a complaint's tracker to refresh and see the latest status.
  • Tap any photo to view it full-screen and pinch to zoom in.

Government Schemes & Requesting Help

This part of the app is your window into government and welfare schemes (like health, housing, farmer, women, education and employment programmes). You can browse and search the schemes your municipality has listed, open any scheme to read who it is for and what papers you need, go to the official government website to apply, and — if you get stuck — ask your local ward (prabhag) leader's office for help. There is also a separate "Request Assistance" screen where you can ask your ward leader for non-complaint help such as medical bills, school fees or document work.

  1. 1

    Open the Government Schemes list

    From the app, go to Government Schemes. You will see a search box at the top, a row of category buttons, and a card for each scheme. Pull the screen down to refresh if you want the latest list. If nothing loads, a friendly message with a 'Retry' button appears so you can try again.

  2. 2

    Find the scheme you want

    Type a keyword in the search box (it matches the scheme name, its description, and its tags), or tap one of the category buttons across the top such as Health, Housing or Farmer. Tap 'All Schemes' to clear the filter and see everything again. If you prefer speaking to typing, tap the small microphone in the search box and say the word.

  3. 3

    Read the short card, then open full details

    Each scheme card shows a colour icon, a few tags, the scheme name and a short description. Tap 'View Details' to open the full page. There you will see which government the scheme belongs to, whether it is Active, an 'About this scheme' explanation, a yellow 'Who can apply' eligibility list, and a checklist of documents you need to keep ready.

  4. 4

    Apply on the official government website (if a link is shown)

    If the scheme can be applied for online, you will see the website name and an 'Apply on Portal' button on both the card and the details page. Tapping it opens the official government website in your phone's browser, outside the app, where you complete the actual application.

  5. 5

    Ask for help if you are stuck

    If you do not understand the scheme or cannot apply on your own, tap 'Need Help?' on the card or on the details page. A small panel slides up showing the scheme name.

  6. 6

    Tell them what the problem is

    In that panel, pick the button that best matches your problem — for example 'I don't understand', 'Missing documents', 'Portal not working', 'Aadhaar linking', or 'Other'. You can also type a note (up to 400 letters) to explain more, or dictate it using the microphone. The note is optional.

  7. 7

    Send the request

    Tap 'Send'. Your request is passed to your local ward leader's office, who can follow up with you. A confirmation message appears, the panel closes, and the 'Need Help?' button changes to 'Help requested' so you know it went through. It stays that way until your request is closed.

  8. 8

    Track your requests later

    Tap the clipboard icon at the top-right of the Schemes list to open 'My Applications'. Each request shows the scheme name, your note, a request number, and a colour status label — Submitted, Pending, Approved or Rejected. Once a request is Approved or Rejected, you are free to ask for help on that same scheme again.

What you can do

Browse listed schemesA scrolling list of government and welfare schemes available in your municipality, each shown as a card with a colour icon, tags, name and short description.
Search with voice optionA search box that filters schemes by name, description or tag. A microphone lets you speak your keyword instead of typing, and results update as you speak.
Filter by categoryA row of tappable category buttons (built from the schemes' own tags) plus an 'All Schemes' button to clear the filter.
Full scheme detailsA details page with the sponsoring government, an Active/Inactive status, an 'About' description, a 'Who can apply' eligibility list, and a documents checklist — only the sections that have information are shown.
Apply on the official portalWhen a scheme has an online application website, an 'Apply on Portal' button opens that official website in your phone's browser to complete the application.
Share a scheme on WhatsAppA 'Share' button on the details page opens WhatsApp with the scheme name, description, the apply link and a link to download the app, so you can pass it to family or neighbours; you choose who to send it to.
Need Help? request on a schemeA quick help panel where you pick the type of problem and optionally add a note; it sends your request to your ward leader's office and marks the scheme as 'Help requested'.
My Applications trackerA list opened from the clipboard icon showing every help request you have made, with the scheme name, your note, a request number and a colour-coded status (Submitted, Pending, Approved, Rejected).
Request Assistance from your ward leaderA separate screen to ask your local prabhag (ward) leader for non-complaint help. You choose a category — Healthcare, Education, Employment, Documents or Other — write a description (with an optional microphone), and send it. After sending, you return to the home screen with a confirmation.
Voice dictation on note fieldsA microphone button on the search box and every note/description field lets people who find typing hard speak their text instead.
Refresh and retryPull down to refresh the lists, and clear on-screen retry buttons if the schemes cannot be loaded.
Helpful tips
  • The 'Apply on Portal' button opens an outside government website in your browser — the actual application is filled in there, not inside this app.
  • After you send a 'Need Help?' request, the button shows 'Help requested' and cannot be tapped again until that request is closed, so you will not accidentally send it twice. Once it is Approved or Rejected you can ask again.
  • Choosing the right problem button (like 'Missing documents' or 'Portal not working') helps the ward leader's office understand your situation faster.
  • Use the microphone icons if typing in Marathi, Hindi or English is difficult — you can simply speak.
  • Tap the clipboard icon at the top-right of the Schemes list any time to check the status of requests you have already sent.
  • For the separate 'Request Assistance' screen, your ward must be set on your profile; if it is not, the app will tell you before it sends. Also write at least a few words of description so it can be submitted.
  • The 'Who can apply' and 'Documents needed' sections only appear when that information has been added for a scheme, so some schemes may show fewer sections than others.

Festival Posters, Greetings & Profile Photos

The Poster Studio lets you make ready-to-post festival and event greetings, personalise them with your own photo, name and even your local leaders, and share them straight to WhatsApp or save them to your phone. It also gives you fresh daily and festival greetings picked for today, a special birthday wish card, and a viewer for your town's official Development Plan (zoning map).

  1. 1

    Open the Poster Studio

    From the app, open Posters. It opens on the Greetings tab, showing today's picks — good-morning/good-evening wishes, the weekday, and any festival or event happening today. Each one is a full-size card already personalised with your saved design.

  2. 2

    Choose Greetings or Explore

    Use the two pills at the top to switch. Greetings shows today's ready-made picks. Explore lets you browse every festival and event by category — tap a coloured category chip (or All) to filter, and you'll see designs grouped into sections with a small festival date shown on each.

  3. 3

    Pick a design

    In Explore, tap a festival or event card to open it. You then see every poster design for that occasion, one per row, each already showing your saved personalisation with two buttons underneath.

  4. 4

    Send as-is, or personalise first

    Tap Share Now to send the design straight away with your saved photo and name already on it. Tap Personalise to open the editor and adjust it before sharing.

  5. 5

    Adjust your photo and name in the editor

    The 'Personalise' editor shows the poster with your photo in the bottom-left and your name beside it. Tap Photo to take a new picture or choose one from your gallery. Tap Text to add a line of your own. Tap Leaders to add up to 6 leaders from the ready-made list (or Upload your own picture).

  6. 6

    Move, resize and style each item

    Tap any photo, name or text to select it, then drag to move, pinch to resize or rotate. A slider appears to fine-tune the size; for text you also get a colour slider. Tap the small X on a selected photo to remove it, or tap an empty part of the poster to deselect.

  7. 7

    Save or Share the finished poster

    Use the download icon (top-right) to save a high-quality copy to your phone's gallery, or the share icon to open your phone's share sheet and post it to WhatsApp, Telegram and more. The first time you save, allow the photo permission when asked.

What you can do

Greetings tab (today's picks)A ready-made feed of the right wishes for right now — time-of-day greetings, the weekday, and any festival or event happening today — each already personalised and ready to share.
Explore browseBrowse all festival and event designs by category. Coloured category chips show how many sets each holds, and every design shows its festival date so you know when it's for.
Share Now (send as-is)Post a design instantly with your saved photo and name already placed on it — no editing needed.
Personalise editorA full editor with the poster as the background and your photo and name already placed, ready to be moved, resized and restyled.
Your photo on the posterYour account profile photo appears automatically as the small round photo. You can replace it any time by taking a new photo or choosing one from your gallery; if you'd rather show no photo, just remove it.
Your name and custom textYour name is added by default. You can edit it and add extra lines of your own text, then colour and resize each line.
Add leadersAdd up to 6 leaders from a ready-made list curated for your town, or upload your own picture as one. Selected leaders line up neatly along the top of the poster.
Move, resize, rotate and recolourDrag any item to reposition, pinch to resize or rotate, use the size slider for precision, and change text colour with the colour slider.
Remembers your designThe app quietly saves your layout, photos, text and leader choices, so the next time you open any poster it comes back exactly as you left it.
Save to gallerySaves a crisp, high-resolution copy of the finished poster straight to your phone's photo gallery.
Share to WhatsApp and moreOpens your phone's share sheet so you can send the poster to WhatsApp, Telegram, Facebook or any app on your phone.
Birthday greeting cardA festive birthday card showing your name, with warm wishes signed from Sampark and your ward leader and prabhag. Save it to your gallery or share it with one tap.
Development Plan (ward map) viewerView your town's official Development Plan. Map images can be pinch-zoomed and panned with zoom and recenter buttons and a colour key for residential, commercial, green and public zones; plans provided as PDF open in your phone's document viewer.
Helpful tips
  • Today's Greetings picks stay the same for the rest of the day — pulling down to refresh won't change them until the next part of the day or the next festival.
  • In the editor, a banner reminds you that going back discards your current edits — but your saved design is remembered and comes back next time you open a poster.
  • The first time you save a poster or card, your phone will ask for permission to access photos; allow it so the image can be added to your gallery.
  • You can put up to 6 leaders on one poster; the counter at the top of the Select Leader sheet shows how many you've added.
  • If a poster or map doesn't load, pull down to refresh, or tap Retry on the error screen.
  • The birthday card fills in your ward leader and prabhag automatically from your account — no need to type anything.
  • 'DP' here means your town's official Development Plan (the zoning map), not a display photo; use the download button to open the full file when it's a PDF.

Events, Announcements, Emergency Directory & FAQ

These four screens keep you informed about civic life in your town. See what local events and programmes are happening on a calendar, read official notices and messages from the municipality, find and instantly call emergency helplines like police and ambulance, and get answers to common questions with a way to email support if you're still stuck.

  1. 1

    Open the Events calendar and pick a date

    On the Events screen you'll see the current month at the top. Use the left (◀) and right (▶) arrows beside the month name to move to another month. Below that is a row of day boxes you can scroll left and right; each box shows the weekday and date. A small dot under a date means there is at least one event that day. Tap any date to select it.

  2. 2

    View the events for that day

    Below the calendar, the app shows the events for the date you tapped, labelled 'Today', 'Tomorrow', 'Yesterday' or the date. Each event appears as a card with an orange header, a 'Public Event' tag, the date, the event's name, its time, its location, and who organised it. If there are no events, you'll see a friendly 'no events' message for that day.

  3. 3

    See full event details

    Tap an event card. A panel slides up from the bottom with the full details — title, time, location, the organiser's name, and a longer description if one was added. You can drag the panel up to read more, and swipe it down to close it.

  4. 4

    Share an event with others

    On any event card, tap the share icon (the little arrow icon next to the title). The event's details — name, date and time, location, organiser and description — are copied to your phone's clipboard, and a small message confirms it. You can then paste it into WhatsApp, SMS or any other app to share it with family or neighbours.

  5. 5

    Read official announcements

    Open the Announcements screen to see notices from the municipality, newest first. Each card shows a 'Notice' tag, the date it was posted, a heading, a short preview of the message, and who posted it. Tap a card (or the 'Read more' link) to open the full notice in a panel that slides up from the bottom.

  6. 6

    View an announcement's picture full-screen

    If a notice includes an image, it appears at the top of the card and inside the full notice. Tap the image to open it full-screen, where you can pinch to zoom in and drag to move around for a closer look. Tap the close (X) button in the corner to go back.

  7. 7

    Call an emergency helpline

    Open the Emergency Directory. At the very top is a large red SOS box — tap its 'Call 112' button to instantly dial 112, the all-in-one national emergency number. Below it, helpline numbers are grouped by type (Police, Medical, Fire & Disaster, Women, Child, Senior Citizens, Cyber, and more). Tap any contact card, or its green call button, and your phone's dialer opens with that number ready to call.

  8. 8

    Find answers in Help & FAQ

    Open the Help & FAQ screen to see common questions, grouped under headings. Tap any question to expand it and read the answer; tap it again to collapse it. If you can't find what you need, scroll to the green support box at the bottom and tap the email address to open your mail app with a support request ready to send.

What you can do

Monthly events calendarA month view with back and forward arrows to change months, and a scrollable strip of dates. A dot appears under any date that has an event, so you can spot busy days at a glance. It opens on the current week automatically.
Day-by-day event listTap any date to see that day's events as cards showing the event name, time, location and organiser. Days with nothing scheduled show a clear 'no events' message.
Event details panelTapping an event opens a slide-up panel with the full title, time, location, organiser and a longer description when available.
Share an eventA share button copies the event's full details to your clipboard so you can paste and forward them to others in any messaging app.
Announcements / official noticesA newest-first list of official messages from the municipality, each with a heading, preview, date and author, opening into a full-text view.
Announcement images with zoomNotices can include a picture, which you can open full-screen and pinch-zoom and pan for a closer look.
SOS 112 buttonA prominent red banner at the top of the Emergency Directory that dials 112, the unified national emergency number, with a single tap.
Emergency helpline directoryA list of emergency and helpline numbers grouped by category (Police, Medical, Fire & Disaster, Women, Child, Senior Citizens, Cyber, Utility and more). Tapping any entry opens the dialer with the number ready to call.
Help & FAQCommon questions and answers, organised under headings, shown as tap-to-expand cards so you only see the answers you're interested in.
Email supportA support box at the bottom of Help & FAQ opens your email app addressed to the Sampark support team with the subject filled in, for when the FAQs don't cover your question.
Pull down to refreshOn every one of these screens you can pull down from the top to reload the latest events, notices, helplines or FAQs. If something fails to load, a clear message with a 'Retry' button lets you try again.
Helpful tips
  • A dot under a date on the Events calendar means something is happening that day — tap the date to see what.
  • Only public events meant for residents appear in the calendar; a leader's private diary items are never shown.
  • In an emergency, use the red 'Call 112' button at the top — 112 connects you to police, fire and ambulance all in one number.
  • Within each emergency category, the short national helpline numbers are listed first so the most-used numbers are quickest to find.
  • On the Help & FAQ screen, tap a question to open its answer and tap again to close it — you don't have to scroll past answers you don't need.
  • If a screen shows a 'could not load' message, check your internet connection and tap Retry, or pull down from the top to refresh.

Bhau AI Assistant, Voice Calls & Your Profile

This part of the app has three helpful tools. Bhau is your friendly AI civic assistant — you can type or speak to it in Marathi, Hindi or English and ask about welfare schemes, your complaints, your ward leaders and local information. Voice updates let Sampark Connect reach you with a short spoken message that arrives like a phone call, often carrying news about a complaint you filed. And your Profile screen shows your registration details and lets you change your photo, switch the app language, adjust the text size, and sign out.

  1. 1

    Open Bhau, the assistant

    Tap Bhau from the app. A dark strip at the top shows your town's name with a small green 'online' dot, so you know the assistant is ready.

  2. 2

    Accept the one-time privacy notice

    The very first time you open Bhau, a short message explains that what you ask is shared with the AI service so it can answer you. You can tap the underlined link to read the full Privacy Policy. Tap Agree to continue. If you tap Decline, the screen simply closes and nothing you typed is ever sent.

  3. 3

    Choose your language

    Just under the header is a row with मराठी, हिंदी and English. Tap the one you prefer, and Bhau will reply in that language. You can change it any time during the chat.

  4. 4

    Type your question

    Type into the box at the bottom — for example, 'Which schemes are there for senior citizens?' or 'Who is my ward leader?' — and tap the orange send arrow. When you first open Bhau it may take a moment to get ready; the box stays quiet until it is.

  5. 5

    Or ask by voice instead

    Tap the orange microphone button on the right. A listening screen appears — speak your question, then tap Stop & Send. If you change your mind, tap Cancel.

  6. 6

    Read or listen to Bhau's reply

    Bhau's answer appears in a white bubble on the left, with your own messages on the right. Tap the small play button under Bhau's answer to hear it read aloud, and tap again to stop.

  7. 7

    Use the buttons Bhau offers

    Below some answers Bhau shows a green button — such as Call (which opens your phone dialler for a number Bhau found), Report a complaint, or Get help. Tapping it opens the dialler or the matching form already filled in with the details you mentioned. You always check everything and tap Submit or Call yourself — Bhau never sends anything on its own.

What you can do

Ask Bhau by typingType any civic question into the box at the bottom and tap send. Bhau answers questions about schemes, your complaints, ward leaders and local matters.
Ask Bhau by voiceTap the microphone button, speak your question on the listening screen, then tap Stop & Send. Useful if typing is difficult.
Choose Bhau's reply languageA row of buttons — मराठी, हिंदी, English — lets you set the language Bhau answers in, and you can switch it mid-conversation.
Listen to answers aloudEvery answer from Bhau has a small play button beneath it that reads the reply out loud, with a stop button to end it.
One-tap callingWhen Bhau shares a contact or helpline, it shows a green Call button. Tapping it opens your phone's dialler with the number ready.
Pre-filled complaint and help formsBhau can open the File Complaint or Request Assistance form already filled in with the category, address and description you told it, so you only review the details, add a photo or map pin if needed, and tap Submit.
Source links to verify answersFor news or status questions, Bhau shows small link chips under its answer. Tapping one opens the source web page in your browser so you can check the information yourself.
Voice update callsSampark Connect can reach you with a spoken message that comes in like a phone call. Accepting it opens the voice screen, which plays the message aloud through the loudspeaker and shows the words on screen with a progress bar and timer. When it finishes you can tap Replay to hear it again, and if the update is about one of your complaints, tap Open Complaint to view it — otherwise tap Close to return home.
View your profile detailsThe Profile screen shows your name, phone number, age, gender, voter ID, address, town (municipality) and ward, along with whether your account is verified. Pull down on the screen to refresh these details.
Change your profile photoTap your picture (or the small camera badge on it) to take a new photo with the camera or choose one from your gallery. A short spinner shows while it uploads.
Change the app languageTap Change language on the Profile screen to switch the whole app between Marathi, Hindi and English. Your current choice is shown next to the option.
Adjust the display sizeTap Display size to make text across the app larger or smaller, choosing from options like Standard, Comfortable, Large and Extra Large, with a live preview that changes as you tap.
Quick linksFrom Profile you can also open Help & FAQ, the Development Plan (DP) maps, and your Notifications.
Log outThe red Logout button at the bottom signs you out after a confirmation, returning you to the login screen.
Delete your accountTap Delete account and confirm; the app opens the official account-deletion request page in your browser to complete the request.
Helpful tips
  • Your name, phone number, age, address and other details on the Profile screen are shown for reference only — they can't be edited on this screen. Only your profile photo, app language and text size can be changed here.
  • Bhau's language (the button row inside the chat) is separate from the app's language in Profile — you can set them differently if you like.
  • Bhau never files a complaint or makes a call by itself. It only opens the form or the dialler with the details filled in; you always check them and tap Submit or Call.
  • When a voice update plays, turn up your phone's media volume to hear it clearly — it plays through the loudspeaker. It also stops on its own once the message finishes.
  • If you decline the one-time privacy notice, Bhau closes right away and nothing you typed is shared.
  • On the Profile screen, pull down to refresh and reload your latest details.